At [Quikrarts], we strive to ensure customer satisfaction with every purchase. If for any reason you are not completely satisfied with your purchase of handicraft items from our online store, we offer a hassle-free returns and exchanges policy, subject to the following terms and conditions:
Eligibility for Returns and Exchanges
- Items must be returned in their original condition, unused, and in the same packaging as received.
- Returns and exchanges are accepted within [Specify Number of Days] days from the date of delivery.
- Personalized or custom-made items are not eligible for return or exchange unless they arrive damaged or defective.
Process for Returns and Exchanges
- To initiate a return or exchange, please contact our customer service team within the specified timeframe.
- Provide your order number, details of the item(s) you wish to return or exchange, and the reason for the return/exchange.
- Our customer service team will provide you with instructions on how to return the item(s) and the return shipping address.
Return Shipping
- Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect due to an error on our part.
- We recommend using a trackable shipping method to ensure the safe return of the item(s). [Quikrarts] is not liable for items lost or damaged during return shipping.
Refunds and Exchanges Process
- Once we receive the returned item(s) and verify their condition, we will process your refund or exchange.
- Refunds will be issued to the original method of payment within [Specify Number of Days] days of receiving the returned item(s).
- Exchanges will be processed promptly, and the replacement item(s) will be shipped to you at no additional cost.
Damaged or Defective Items
- If you receive a damaged, defective, or incorrect item, please contact us immediately upon receipt.
- Provide clear photos of the damaged or defective item(s) and our customer service team will assist you in resolving the issue promptly.
Non-Returnable Items
- Certain items may not be eligible for return or exchange due to restrictions. These may include but are not limited to earrings, paintings, and items marked as final sale.
Contact Us
- If you have any questions or concerns about our Returns and Exchanges Policy, please contact our customer service team for assistance. We are here to help!
By purchasing [Quikrarts], you agree to abide by the terms and conditions outlined in this Returns and Exchanges Policy. We appreciate your business and strive to provide you with a positive shopping experience.